CMS recently released a bulletin detailing information about Health Insurance Marketplace training for Navigators and Certified Application Counselors (CAC) assisting with the 2018 plan year coverage options.
The training includes a refresher course plus the following required courses: “Privacy, Security, and Fraud Prevention Standards,” “Coverage to Care Assistance,” and “Assister Standard Operating Procedures.” The training also includes virtual simulations that illustrate the Marketplace application and enrollment process on HealthCare.gov. All of the training can be completed online through the Marketplace Learning Management System (MLMS).
CMS estimates that the training for a Navigator will take about 20 hours and the training for a CAC will take 5 to 10 hours to complete. You can read the entire bulletin here.
Enroll Michigan will issue further guidance soon for our network of Navigators.