Changes to report
- Changes to your expected income for the year
- Changes in health coverage:
- Someone in your household getting an offer of job-based insurance, even if they don’t enroll in it
- Someone in your household getting coverage from a public program like Medicaid, the Children’s Health Insurance Program (CHIP), or Medicare
- Someone in your household losing coverage, like job-based coverage or Medicaid
- Changes to your household or individual members:
- Birth or adoption
- Placing a child for adoption or foster care
- Becoming pregnant
- Marriage or divorce
- A child on your plan turning 26
- Gaining or losing a dependent some other way
- Moving to a permanent address in your state.
- Note: Don’t update your application if you move out of state. See what to do when you move out of state.
- Corrections to name, date of birth, or Social Security number
- Changes in status:
- Change in disability status
- Change of tax filing status
- Change of citizenship or immigration status
- Change in status as an American Indian/Alaska Native or tribal member
- Incarceration or release from incarceration
From the Michigan Department of Health and Human Services:
For dates of service on or after April 1, 2017, co-pays for certain Healthy Michigan Plan beneficiaries are going up. MSA Policy 17-02 includes the revised co-pay amounts and describes how this change will impact Healthy Michigan Plan beneficiaries and providers.
Beginning April 1, 2017, the eligibility response within CHAMPS will provide the tiered co-pay amounts applicable to the beneficiary. Beneficiaries have been notified of these changes by MDHHS.
The Healthy Michigan Plan list of chronic health conditions that are exempt from beneficiary co-pay requirements has also been updated for dates of service on or after April 1, 2017. It is located at www.michigan.gov/
Finally, consistent with MSA letter L 14-52, the handout “Information on HMP Co-pays” has been updated to reflect the revised co-pay structure. It is located at http://www.michigan.gov/
Enroll Michigan Board Member Jeff Patton became the Chief Executive Officer for Kalamazoo Community Mental Health and Substance Abuse Services (KCMHSAS) on October 1, 2001. In 2011, Mr. Patton was one of five individuals selected as a Champion of Behavioral Healthcare by the Vendome Group. In addition, the Community Network Services’ (CNS) Board of Directors in Oakland County chose him as “A Friend of Mental Health” in November of that same year.
Prior to coming to KCMHSAS, Jeff was the Deputy Director for Mental Health and Substance Abuse Services at the Michigan Department of Community Health (MDCH), known today as the Michigan Department of Health and Human Services. Jeff was the Director of the Bureau of Community and Hospital Services at MDCH before his appointment as Deputy Director and Executive Director of the Family Health Center, Inc. (FHC) in Kalamazoo before that.
In 2016, Sylvia M. Burwell, then Secretary of Health and Human Services, invited Patton to serve on the Substance Abuse and Mental Health Services Administration’s (SAMHSA) Center for Mental Health Services (CMS) National Advisory Council, for a term beginning June 1, 2016 and ending on May 31, 2020. He accepted the invitation to serve on the SAMHSA’s CMS National Advisory Council.
Patton graduated from Western Michigan University with a Master’s Degree in Social Work and brings a wealth of knowledge and experience to any position he holds. While with MDCH, Jeff served as Director of several departments, hospitals and programs. As Executive Director of FHC, Jeff negotiated and implemented the first and largest State Medicaid Capitated Clinic Plan with the Michigan Department of Social Services, Medical Services Administration. Patton lives in Kalamazoo and serves on the Board of Trustees of Kalamazoo Valley Community College.
In some parts of Michigan, as many as one-third of the population relies on Medicaid for coverage. This map outlines Medicaid enrollment percentages by county and details can be found here.
Despite headlines that may confuse consumers about the state of health reform, Enroll Michigan is still open and providing free outreach, education and enrollment services across the state of Michigan. Many people may still be eligible for insurance through the Health Insurance Marketplace, Healthy Michigan Plan, MI Child and other coverage options that are currently available. We encourage anyone interested in obtaining coverage to contact a local navigator or call the Enroll Michigan office at (517) 367-7293.
Dennis Paradis, MPH, has been a member of the Enroll Michigan Board of Directors for about one year. He joined the board as the delegate from the Michigan League for Public Policy and is a self-professed “public health geek.” He says job number one for him is to make sure that we still have an Affordable Care Act in the coming years.
“The Affordable Care Act has laid a tremendous base and has done a marvelous job covering the uninsured. We’ve made great progress bringing people in,” Paradis said. “I want to make sure we don’t lose progress, backslide, take out the Healthy Michigan Plan, or cut back on subsidies being offered to people.”
Dennis said the work Enroll Michigan does is impressive.
“Nationwide, the work being done is impressive. Michigan is acquitting itself very well. We’re looked to as a leader,” Paradis said. “I’m very proud that Dizzy Warren (Enroll Michigan’s executive director) is called on and looked to as an expert by many.”
Paradis is an instructor in health policy in the Michigan State University Institute for Health Policy’s Public Health program. He also serves as the executive director of the Michigan Health Policy Forum. Paradis is an accomplished health care executive with extensive experience in health policy, government relations, association management and hospital-physician relations. He lives in East Lansing with his wife.
(From the February 2017 EM Newsletter)
Outreach and education are key parts of your role as an assister and are crucial to helping consumers learn about and gain access to affordable, quality health coverage. Make use of the direct to consumer outreach best practices and resources below to evaluate and improve your organizations outreach.
Direct to Consumers Outreach and Enrollment Options
- Door-to-door outreach and direct phone calls can encourage in-depth conversations about consumers’ options.
- Brochures and other informational materials about the Marketplace offer a quick guide to important concepts.
- Social media posts advertise services and prompt consumers to investigate more.
- Posters, fact sheets, fliers, postcards, and videos are quick and easy communication projects that you can create yourself.
Direct Outreach Resources
- Review the Dos and Don’ts for Outreach and Education Assistance Activities in Federally-facilitated and State Partnership Marketplaces
- Learn the Tips for Assisters on Working with Outside Organizations
- Use the CMS presentation, Engaging Consumers in the Health Insurance Marketplace as a quick guide to reaching consumers effectively. The tips in this presentation are based on best practices and recommendations received from assisters nationwide.
- Customize the resources found on the Tools & Toolkits section of Marketplace.cms.gov, including flyers, postcards, and other outreach and education materials, based on your organizations needs and outreach goals.
- The Health Insurance Marketplace DIY Design Toolkit has templates with Marketplace logos for you to use – just add content and you are ready to go!
Things to Remember
- Remember that it’s against Federal law to place outreach or educational materials directly into a consumers mailbox.
- Do not call consumers using an automatic telephone dialing system or a prerecorded voice (frequently referred to as autodial or robo-calls) unless the consumer already has a relationship with you or your organization.
- Remember that if a consumer gives you their contact information, like a contact card, this is considered consent by the consumer for future contact as long as the consumer was clearly made aware that the information might be used for future contact. In this case, follow-up contact with the consumer is permitted.
Best Practices When Engaging Consumers in the Health Insurance Marketplace
- Target Your Audience
- Focus on the 2 E’s – Educate and Enroll
- Be Inclusive
- Emphasize Affordability
- Keep It Simple
- Keep the Door Open
- Persistence With Permission
- Share Feedback
- Stay Up-to-Date
Best Practices When Contacting Consumers via Email
- Keep email body copy short and direct
- Highlight the benefits available through coverage
- Feature a simple status table showing where the consumer is in the enrollment or re-enrollment process
- Frame re-enrollment as “renewing” coverage
- Provide a graphic or screenshot
- Include contact information
- Use exclamation points (!) and emojis sparingly
Best Practices When Contacting Consumers via Automatic Telephone Dialing Systems (Autodial)
- Understand the importance of autodial
- Consider your audience
- Target your autodial
- Have a clear introduction (name, business name, purpose of call, etc.)
- Keep message shorter than 60 seconds
- Include contact information
(From the CMS March Marketplace Update for Assisters)
Share your story at EnrollMichigan.com/Share-Your-Story.
As Enroll Michigan continues its work, Vicki said she would like to see Enroll Michigan take an active roll in assisting the residents of Flint deal with the health threats posed by lead and exposure to other toxins in their water.
“The effects of lead poisoning are long term and we have the ability to apply for and administer targeted grants dedicated to helping with the ongoing medical needs of this population,” she said.
Vicki was recently elected Chair of the Oakland County Democratic Party. She was a State Representative for the 37th District from 2009-2014, mayor of Farmington Hills, Michigan from 2003-2007, and had been a city council member. She earned her MBA and bachelor degree from University of Michigan – Dearborn.